Refund & Return Policy

We want you to love what you wear — and we stand behind our products. Since everything is made to order, we don’t hold inventory and produce each item specifically for you to avoid waste. Below you’ll find everything you need to know about returns, refunds, and size exchanges.

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Clothing Returns

If something’s not quite right, we offer 30-day returns on clothing, as long as the item is unworn and in original condition.

In most cases, refunds are only issued if:

• 🛠 The item is defective

• 📦 You received the wrong size (e.g., ordered L, received M)

• 🔁 You received the wrong item

If your return doesn’t fall into one of these categories (for example, if you ordered the wrong size or simply don’t like how the item looks), you’re still welcome to return it — but no refund will be issued.

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In short

✅ You can return most items within 30 days

❌ Refunds are only given for defects or order errors

🔁 Wrong size ordered = exchange only (no refund)

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Return Shipping (All Returns)

📦 Customers are responsible for arranging and paying for return shipping.

📦 We do not currently provide return labels.

📦 We are not responsible for lost return shipments.

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Size Exchanges (Wrong Size Ordered)

If you ordered the wrong size, you may request a size exchange instead of a refund.

To qualify:

• The item must be unworn

• The item must be in perfect condition

• The return must be made within 30 days

Send the item to:

Dolce Society

217 Wrangler Drive

Coppell, TX 75019

United States

Once the item is received and approved, we will ship your replacement in the correct size.

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How to Start a Return or Size Exchange

To start a return or size exchange, simply:

📦 Ship the item(s) you want to return to:

Dolce Society

217 Wrangler Drive

Coppell, TX 75019

United States

✉️ Email us once you ship the package and include:

• Your order number

• The tracking number

• Which item(s) you are returning

• The size you would like in exchange (if requesting a size change)

This allows us to track your return and process your exchange or refund as soon as the package arrives.

Returns must be unworn, in perfect condition, and sent within 30 days of delivery.

📦 Customers are responsible for return shipping.

📦 We do not provide return labels.

📦 We are not responsible for lost return shipments.

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Damaged or Incorrect Items

If your item arrived damaged, defective, or incorrect, email us within 7 days of delivery and include:

• Your order number

• Clear photos showing the full item and the issue

We’ll make it right with a replacement or refund, depending on the situation.

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Accessories & Home Goods

All sales on accessories and home goods are final — unless the item arrives damaged or incorrect. In that case, contact us and we’ll help resolve it.

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Important

Since items are made to order, please double-check the size chart before purchasing.